Xurrent, the AI-driven service and operations management platform for managed service providers (MSPs) and enterprise IT teams, today announced the launch of Sera AI™ — an AI framework designed to streamline IT operations through real-time automation, intelligent ticket handling, and contextual support. Sera AI enables service teams to: Automatically summarize requests at scale Eliminate repetitive … Read more

Software and services provider Amdocs has launched a new portfolio of modular solutions designed to speed service design, virtualization and operational capabilities on demand. The Amdocs Network Function Virtualization (NFV) portfolio, powered by the Open Network Automation Platform (ONAP), is presented as the industry’s first comprehensive commercial offering that integrates open source networking technology. It … Read more

At the end of November, Swedac completed a pilot project that developed an AI service and tested it on Swedac’s own management system. The project produced a number of insights, and Swedac now aims to take the possibilities further.“We need to consider issues such as legal aspects and security, but within the next year we … Read more

Vodafone has announced that its European operations will be entirely powered by renewable energy sources starting in July. The announcement follows recent global discussions on climate action, including a G7 leaders’ meeting in Cornwall where tackling climate change featured prominently. The 2021 UN Climate Change Conference in Glasgow this November is expected to bring further … Read more

Danske Bank’s Housing Price Indicator* for April shows falling prices for the third consecutive month. In seasonally adjusted terms, the Housing Price Indicator fell by 0.9 percent from March to April, an acceleration compared with previous months. The number of transactions also declined — both month-on-month and compared with April last year. Housing price developments … Read more

Cybersecurity leader Trend Micro has partnered with Fujitsu to showcase a comprehensive solution for protecting private 5G networks. The two companies created a simulated smart factory environment connected via private 5G to demonstrate how Trend Micro Mobile Network Security can safeguard both devices and the network infrastructure. Akihiko Omikawa, Executive Vice President at Trend Micro, … Read more

GlobalConnect strengthens its B2B organization by appointing Kim Bybjerg as Senior Vice President, Enterprise Sales. Kim assumed the role at the end of last year and is responsible for leading the company’s sales to large corporate customers across the Nordics. Companies in the Nordics face rapidly increasing demands for secure, reliable and scalable connectivity as … Read more

(c)iStock.com/Maxiphoto Analysis Telecommunications providers continue to face rapid change as new technologies—from cloud computing to the Internet of Things—reshape the market. Among these trends, blockchain and its promise of a secure, distributed ledger are generating interest well beyond financial services. The key question for telcos is how to capture value from this technology. So far, … Read more

Dynatrace is now giving its Google Cloud customers early access to new features in its AI-driven observability platform. This enables real-time analysis and smarter decision-making through AI and advanced data processing. The updates are built on Dynatrace Grail, a data lakehouse solution that collects and analyzes logs, metrics, traces and events in context — transforming … Read more

(c)iStock.com/rbouwman By Albert Fruz, InfoSec Institute Voice over Internet Protocol (VoIP) covers a wide range of implementations. Any computer can run VoIP services—Microsoft NetMeeting on Windows, Apple iChat on macOS, and numerous Linux applications provide voice communication. With smartphones, many users now carry VoIP clients that enable low-cost calls anywhere. Common VoIP implementations include: ATA … Read more