Xurrent, the AI-driven service and operations management platform for managed service providers (MSPs) and enterprise IT teams, today announced the launch of Sera AI™ — an AI framework designed to streamline IT operations through real-time automation, intelligent ticket handling, and contextual support. Sera AI enables service teams to:
- Automatically summarize requests at scale
- Eliminate repetitive tasks by generating knowledge articles and rules with just a few clicks
- Improve response and resolution with sentiment-aware ticket classification
- Scale automation using AI trained on more than 900 proven use cases derived from over a decade of service data
- Deliver faster outcomes with always-on AI that continuously learns and adapts
Individually, these capabilities can save service desk specialists the equivalent of roughly half of a full-time employee’s workload. Together, they do more than save time — they transform operations by enabling organizations to reach unprecedented levels of efficiency and service quality.
“Sera AI marks a meaningful advance in how we help service teams work smarter,” said Kevin McGibben, CEO of Xurrent. “By embedding this AI framework directly into the platform — and making it available at no additional cost — we give teams the tools to reduce manual effort, accelerate resolutions, and continuously improve. It’s a practical way to create immediate value without increasing complexity.”
“Sera AI reflects our product vision to apply AI in practical, measurable ways,” said Phil Christianson, Product Manager at Xurrent. “This interconnected suite of AI features is built to handle routing, classification, automation, and summarization — and it improves with every interaction. We designed it to make service teams faster and more efficient, with AI fully embedded across the platform rather than bolted on.”
“AI should not be a black box or an expensive add-on,” said Scott Hutchins, VP of AI and Integration Engineering at Xurrent. “We built Sera AI to be one of the simplest ways to start automating at scale. It’s a practical step forward that delivers value quickly.”
Sera AI is included at no extra charge and without complex licensing requirements across all tiers of the Xurrent platform. To learn more about Sera AI and how Xurrent is reshaping Service Management, visit www.xurrent.com
About Xurrent
Xurrent™ is an AI-driven service and operations management platform that helps modern organizations achieve higher levels of productivity and performance. Built for today’s digital landscape, Xurrent unifies workflows, eliminates silos, and powers intelligent collaboration across teams. Xurrent prioritizes meaningful impact over operational complexity, giving service leaders clarity and tools to resolve issues faster and improve how work gets done. Headquartered in Santa Barbara, California, Xurrent supports forward-looking companies around the world.