A recent study by analytics company Verint found that the telecom sector ranks among the worst industries for customer service. The report showed that 64% of telecom customers experienced poor service, compared with 51% in financial services. This gap highlights a persistent challenge: delivering consistent, high-quality customer support to a huge user base while managing … Read more

While the European Commission continues to advocate for a single pan‑European telecoms regulator, the UK regulator Ofcom struggles with a process that often resembles bureaucratic gridlock. Key regulatory decisions become mired in legal disputes with major companies’ lawyers and frequently fail to achieve their intended results. This situation harms consumers and the industry as a … Read more

Deutsche Telekom is expanding the capabilities of its Speedport Smart router to deliver a smart home experience to over one million customers. Effective immediately, Speedport Smart routers can now manage smart home devices in addition to providing phone, Internet, and TV services. The routers support the DECT ULE cordless standard, enabling seamless integration with devices … Read more

A leaked UK report indicates that recent US sanctions on Huawei have raised concerns about the vendor’s security posture, potentially prompting an earlier ban on its equipment in the country. Earlier this year, the UK allowed Huawei to play a limited role in its 5G infrastructure—a decision that drew strong criticism from international allies, some … Read more

A real-world trial by Virgin Media has achieved multi-gigabit broadband speeds using the company’s existing network. The innovation trial took place in Thatcham, Berkshire and used DOCSIS 3.1 broadband technology to push performance on the current cable infrastructure. Tests recorded peak speeds of 2.2 Gbps, roughly 34 times faster than the UK national average. Phil … Read more

GCHQ director Jeremy Fleming used his first public speech in office to disclose that the agency conducted a significant cyber operation against ISIS. Speaking at the Cyber UK conference in Manchester, Fleming described the operation’s effects as far-reaching. He said that in 2017 there were periods when ISIS (also known as Daesh) found it almost … Read more

NVIDIA has joined forces with T-Mobile, Ericsson, and Nokia to shape the next generation of mobile networks through AI-driven RAN (AI-RAN) technologies. This collaboration centers on NVIDIA’s newly introduced AI Aerial platform, a combined hardware and software suite of accelerated computing technologies designed to optimise wireless networks and support the demands of generative AI across … Read more

Nokia has shared more information about its project to establish 4G connectivity on the Moon after being selected as a partner by NASA. Nokia Bell Labs, the company’s research division, is designing a low-power, end-to-end LTE solution engineered to survive the harsh conditions of space and operate reliably on the lunar surface. Marcus Weldon, Nokia’s … Read more

Facebook announced its participation in several industry-wide initiatives to advance the mobile web, Brett Taylor, the company’s CEO, said during a live keynote at Mobile World Congress in Barcelona this morning. “Despite the incredible amount of work we have to do to make the mobile web great, I am extremely optimistic. In all of my … Read more

Ahead of this year’s snap general election, the House of Lords has withdrawn its proposed requirement that broadband connections meet a minimum speed of 30 Mbps from the government’s Digital Economy Bill. The change comes as the Conservative government accelerates legislation through Parliament during the customary “wash-up” period before an election. Because unfinished bills cannot … Read more