Calitii, a Synechron company and IT consultancy, has announced an agreement with BridgeBio, a biopharmaceutical firm, to provide comprehensive ServiceNow Managed Services.
The collaboration builds on Calitii’s initial implementation of ServiceNow IT Service Management for BridgeBio last year and now advances to daily operations, proactive maintenance, and continuous improvement of the ServiceNow platform.
Under this partnership, Calitii will act as an extension of BridgeBio’s internal IT capabilities. The managed services approach is designed to keep the ServiceNow environment adaptable, secure, and aligned with BridgeBio’s evolving business needs.
Patrick O’Connor, CEO of Calitii, a Synechron company, said, “Managing a complex ServiceNow environment requires a proactive approach, continuous development and strategic insight to stay ahead of business demands.” He emphasized that the approach focuses on continual service improvements and platform optimization to maintain consistent performance.
Nick Keenan, SVP and Head of IT at BridgeBio, highlighted the importance of a robust digital infrastructure as the company scales. “By appointing Calitii, a Synechron company, to help manage our ServiceNow platform, we can leverage their certified, experienced teams’ industry knowledge and technical expertise in highly regulated markets,” he said.
The ServiceNow Managed Services agreement aims to deliver the following core components:
- Proactive identification and implementation of service improvements to enhance platform efficiency, security and reliability.
- A certified, experienced support team to manage requests, incidents, problems, enhancements and service requests.
- Strategic advisory services with a roadmap and guidance to unlock the platform’s full value, including new feature rollouts and AI integration.
- Rigorous platform maintenance including upgrades, patches, health checks and security assessments.
- A 24/7 helpdesk providing operational support for user inquiries and bug resolution.
This collaboration aims to maintain platform performance, boost productivity and support BridgeBio’s strategic growth objectives.
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