New research from Analysys Mason shows that small and medium-sized enterprises (SMEs) report lower satisfaction with their telecommunications services than larger companies. The study, which surveyed 1,600 enterprises across multiple markets, also identified a clear link between operators improving their Net Promoter Scores (NPS) and a reduction in customer churn. For every 10-point increase in … Read more

Anyone involved in the Internet of Things (IoT) and M2M communications sectors is well aware of the growing ambition and investment surrounding the Embedded Universal Integrated Circuit Card (eUICC), commonly known as the eSIM. A 2017 report from IHS Markit estimated eSIM shipments would rise from 109 million in 2016 to 986 million by 2021. … Read more

(Image Credit: iStockPhoto/Mikko Lemola) Dyn, a company that manages internet performance and DNS services, has been hit by a distributed denial-of-service (DDoS) attack from an unknown source. The attack disrupted service for several high-profile websites and platforms. Among the services affected were GitHub, Twitter, SaneBox, Reddit, Airbnb, and Heroku. These sites experienced partial outages or … Read more

Nokia’s latest analysis estimates that 5G technologies could add up to $8 trillion to global GDP by 2030, highlighting the substantial economic potential of widespread 5G adoption. The findings come from Nokia’s 5G Business Readiness Report, which surveyed more than 1,600 technology decision-makers across eight markets. The report outlines stages of 5G maturity and shows … Read more

The Competition and Markets Authority (CMA) has invited public comment on the proposed merger between mobile operators Vodafone and Three. This consultation marks the initial stage of a process that could bring significant change to the UK mobile telecommunications sector. Sarah Cardell, Chief Executive of the CMA, said: “We will be carefully considering how this … Read more

The Federal Communications Commission (FCC) is urging the public to download and use its Speed Test app so the agency can gain a clearer picture of the internet speeds consumers actually experience. Regulatory data often fails to reflect real-world conditions. For example, the FCC’s broadband coverage maps have been criticized for inaccuracies. Advocates say those … Read more

The first mobile operator has gone live on pioneering shared infrastructure designed to host multiple telcos and improve connectivity along Queen Victoria Street in central London. EE has joined a connectivity pilot led by Freshwave to deliver enhanced 4G and 5G coverage for users along this busy corridor. James Hope, Director of Mobile Radio Access … Read more

BT has entered a seven-year strategic partnership with NATS, the UK’s leading provider of air traffic control services, to modernise and secure the organisation’s critical network infrastructure. The collaboration will strengthen NATS’ technical foundation by consolidating and upgrading its data network, creating a resilient, scalable architecture to support air traffic operations across the UK. NATS … Read more

(Image Credit: iStockPhoto/alice-photo) The US Office of the Director of National Intelligence has launched a new initiative to analyze live video feeds and identify behavior that might be considered suspicious. Known as Deep Intermodal Video Analytics (DIVA), the project will bring together academic researchers, private industry partners, and ODNI’s Intelligence Advanced Research Projects Activity (IARPA). … Read more

(Image Credit: iStockPhoto/monkeybusinessimages) While rival operator Three has been exploring network-level ad blocking, Vodafone has implemented a system to stop spam and scam calls from ever reaching its customers’ handsets. The new measure is intended to reduce distress and protect customers from increasingly sophisticated telephone fraud. Hundreds of thousands of unwanted calls—many of them fraudulent—are … Read more