Many of us have experienced poor customer service from telecom providers, but how satisfied are customers in different countries overall? Independent research firm KPMG recently addressed that question in its study “In Search of a Better Customer Experience.” To measure real-world interactions both in stores and over the phone, KPMG used mystery shoppers who completed … Read more

Telecommunications regulator Ofcom has revised its wholesale rules to accelerate the rollout of full-fibre broadband across the UK. Full-fibre broadband was a central promise of the previous government, but plans were delayed by the disruption caused by the COVID-19 pandemic. With successful vaccine distribution enabling a cautious easing of restrictions, attention has turned to rebuilding … Read more

Radical Retail Radar is the latest edition in Nexer’s recurring report series on retail development, produced together with Kairos Future and leading industry experts. This edition focuses on a shift that goes beyond the digitalisation we know—where AI is no longer a parallel tool but an integrated part of how retail businesses operate. The report … Read more

Telecom networks built by vendors like Nokia are intended to operate for decades, but the rules that govern them are changing far more quickly. Decisions about who supplies network equipment, where components originate, and which countries are considered trusted partners are no longer driven solely by cost or performance. They are increasingly shaped by security … Read more

Aura Group today announces the acquisition of AI consultancy Swiftly and a strategic investment in the AI-driven content platform Synca.ai. Aura already delivers integrated AI solutions, and these moves strengthen the company’s ability to develop and deploy AI technology to optimize services and delivery for clients both domestically and internationally. About Swiftly and its role … Read more

Oshni Arachchi, Head of Active Ownership at Danske Bank, outlines three asset management trends expected to shape 2025. 1. Shareholder rights under scrutiny In recent years several markets—especially in the United States—have seen a shift where shareholder rights are increasingly questioned and restricted. New regulations and laws are making it harder for shareholders to influence … Read more

Why carry out an expensive and technically complex ransomware attack when pretending to have done so is enough? Barracuda Networks has recently identified a new type of extortion email in which attackers impersonate the well-known Clop ransomware group. By claiming they have accessed a company’s network and stolen sensitive data, the scammers pressure victims for … Read more

HiQ has appointed Fredrik Malm as its new Group Chief Financial Officer (CFO). He returns to the company after previously working at HiQ for nearly two decades, including roles as CFO and acting Group CEO. “Fredrik knows HiQ inside and out and brings a combination of deep operational understanding, fresh perspectives and a clear focus … Read more

The Data Retention Act of 2009, a law carried forward by the current British government from the previous Labour administration, has long required telecommunications companies to store citizens’ communications metadata, a practice critics say infringes on fundamental privacy rights. The law is now the subject of a high‑court challenge in the EU that could lead … Read more

Vodafone and Three owner CK Hutchison have officially announced a merger of their UK operations, creating what will be the country’s largest mobile operator. After months of speculation and talks, Vodafone and CK Hutchison confirmed the long-expected deal on Wednesday, outlining plans designed to boost competition and stimulate investment. The partners have pledged a combined … Read more