The BBC consumer affairs programme Watchdog will expose Virgin Media tonight over slow broadband, after tests showed some customers receive as little as three percent of the download speed they were sold. Many customers are told that sluggish speeds result from high local usage, yet packages continue to be marketed with much higher advertised speeds … Read more
Telefónica SA has sold a 4.56% stake in China Unicom to China United Network, the parent group of the Chinese carrier, as the Spanish telecoms firm seeks to ease its financial pressures. The transaction will provide Telefónica with approximately HK$11 billion (about $1.4 billion) in cash once it is completed. Despite the sale, Telefónica will … Read more
The conflict between Over-The-Top Content (OTT) services and traditional telecommunications companies (Telcos) began early, with the arrival of Voice-over-Internet Protocol (VOIP) and mobile messaging apps. As Telcos faced shrinking voice revenues, OTT platforms started eroding messaging income as well. With widespread smartphone adoption, services like YouTube, Skype, Facebook, and WhatsApp have dramatically changed how people … Read more
Telecoms Tech attended a revealing discussion with Bob Gann, Head of International Business Development at NHS England, about the measures the NHS is taking to reduce costs and become more connected. Machine-to-machine (M2M) and Internet of Things (IoT) solutions have long been evaluated by industry observers from a vertical perspective, with healthcare consistently a leading … Read more
Amazon unveiled AWS Private 5G at its re:Invent conference, a managed service designed to help enterprises deploy and scale private cellular networks in days rather than months. The service simplifies the setup of on-premises 5G networks, enabling organizations to accelerate digital transformation and fully leverage Industry 4.0 technologies. With AWS Private 5G, businesses can quickly … Read more
Privacy advocate Mozilla has published its first Internet Health Report during a year marked by major shifts: net neutrality rules are being rolled back, and Facebook’s CEO has testified before the Senate over failures to protect user data. Mozilla highlights concern about a small number of companies that wield outsized power and influence over how … Read more
FCC Chairman Ajit Pai is stepping down after eight years at the United States telecommunications regulator. Pai joined the Federal Communications Commission as a commissioner in 2012, appointed by President Obama, and was elevated to chairman in 2017 under President Trump. He has announced he will leave the agency when President-elect Joe Biden is inaugurated … Read more
Telecom operators are accelerating their migration to cloud-native infrastructures to enable automation through artificial intelligence. Research from Omdia forecasts global spending on cloud technologies and software for telecommunications networks to rise from $17.4 billion in 2025 to $24.8 billion by 2030, reflecting a compound annual growth rate of 7.3 percent. This sustained investment signals a … Read more
Ofcom has published the 2020 edition of its Connected Nations report, offering a clear view of how UK telecoms networks coped during an unusually demanding year. From working remotely and streaming entertainment to checking in by phone with vulnerable relatives and sharing short videos, reliable connectivity proved essential in 2020. The pandemic drove notable changes … Read more
(c)iStock.com/RapidEye As customer experience (CX) increasingly determines competitive success for communication service providers (CSPs), everyone in an organisation shares responsibility for delivering it. The growing expectation for seamless, personalised experiences is driving companies to invest in new tools and processes. To advance Customer Experience Management (CEM) in a fast-moving, agile environment, CSPs must adapt business … Read more