(c)iStock.com/Jirsak Did you know that 78% of consumers have abandoned or decided not to complete a purchase because of a poor customer experience? Customer dissatisfaction is not new: the first recorded customer complaint dates back to 1750 BC, when a customer named Nanni inscribed a tablet to complain to Ea-nasir about incorrect delivery of copper. … Read more

The way we work has changed dramatically over time. Advances in technology now allow many people to perform their jobs from home, and as remote work becomes a permanent option for more employers and employees, certain tools have become essential to ensure productivity, communication, and security. Remote workers do not commute to a central office, … Read more

An executive for Huawei Canada says allegations that the company would engage in state-sponsored espionage make little sense, arguing such activity would destroy the trust essential to its business. Some critics claim Chinese companies like Huawei are legally obliged to assist government intelligence requests. Huawei has consistently denied a legal requirement exists that would compel … Read more

SK Telecom (SKT) has partnered with Intel to develop a technology that significantly reduces communication latency within 6G Core networks. The Core network is the central gateway that routes voice and data traffic from mobile devices to the internet. As mobile networks evolve into 5G and 6G, increasing complexity inside the Core has led to … Read more

With an estimated 2.6 billion people worldwide still without Internet access, the demand for innovative, scalable solutions has never been more urgent. To address this gap, the Internet Society (ISOC), a non-profit organisation committed to promoting an open, secure and accessible Internet for everyone, has launched the Connectivity Co-Funding Initiative in partnership with Meta. This … Read more

British officials are reportedly set to approve limited use of Huawei equipment in the country’s 5G networks despite concerns led by the United States. According to Reuters, senior government departments met on Wednesday and recommended permitting the Chinese vendor to participate in a restricted capacity within national 5G infrastructure. A total ban on Huawei gear … Read more

European telecoms giant Telefónica has launched its own VoIP-based communications app, positioning itself against popular over-the-top (OTT) services that have captured billions in operator revenue in recent years. Operators across Europe have felt pressure from services such as Skype and WhatsApp. Companies including Telefónica, Deutsche Telekom and Vodafone have signaled plans to introduce their own … Read more

One of the telecommunications industry’s greatest challenges is managing the customer experience. Customer satisfaction is a key indicator of success, yet many telecom companies struggle to keep customers happy. Recent data from the UK Customer Satisfaction Index by The Institute of Customer Service highlights telecoms as one of the lowest-performing sectors for customer satisfaction. This … Read more

(Image Credit: iStockPhoto/BartekSzewczyk) CES remains one of the most important annual showcases for consumer technology, highlighting innovations that will soon shape everyday life. However, many of those new services and devices will only reach consumers smoothly if network operators upgrade and adapt their infrastructure to meet the increased demand. Kevin Forster, chairman of the Broadband … Read more

As the largest congress in the mobile industry returns to Barcelona next week, the excitement surrounding Mobile World Congress is well founded. Following the enormous success of MWC 2013, which drew some 72,000 attendees, expectations are high for this year’s event. Organised by the GSMA, the conference is planned and executed with meticulous attention to … Read more