Voice Startup Hello Challenges Skype with New Voice Calling App

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A new Indiegogo campaign called “hello” launched today, promising to build what its founder describes as “the Mozilla of telephony.” Paul Grimshaw, the founder, says the peer-to-peer voice startup will stand out by offering full customization and branding for providers, while allowing users to connect across different services and move freely between them. For example, … Read more

UK Poised to Remove Huawei From National 5G Networks

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The UK government appears poised to reverse its earlier decision to allow Huawei equipment in the country’s 5G networks. Prime Minister Boris Johnson has instructed officials to prepare plans to remove Huawei gear from national 5G networks by 2023. An emergency review, announced on Sunday, will ask the National Cyber Security Centre (NCSC) to assess … Read more

Virgin Media O2 Partners with VMware to Complete UK and EU 5G Rollout

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Virgin Media O2 UK has chosen VMware to modernize its network and support the continued expansion of its 5G rollout. The operator will use VMware Telco Cloud Infrastructure to rapidly design, build, test, and deploy virtualized network functions, accelerating innovation across its network and speeding delivery of new services. This collaboration has supported Virgin Media … Read more

Preparing for Cyberwarfare: Strategies for National Cyber Defense

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I have often wondered: if a third World War broke out today, how different would it be? With so many devices connected under the umbrella of the “Internet of Things”, are we leaving ourselves vulnerable, and what safeguards exist to prevent large-scale abuse? The core problem now is our expectation that information should be instantly … Read more

BlackBerry Impacted by UK Riots: What Happened and Why It Matters

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BlackBerry has become embroiled in the recent nationwide riots after reports emerged that rioters used the mobile company’s messaging system to coordinate violent attacks across Britain. Widespread disturbances in cities including London, Birmingham, Bristol and Manchester put a spotlight on BlackBerry Messenger (BBM), which was reportedly used by some groups to plan and organize incidents. … Read more

Cisco, Juniper, Huawei, and Nokia Dominate Router and Switch Market Share

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(c)iStock.com/ktsimage New research from IHS Markit identifies Cisco as the most recognized vendor in the router and switch market, with Juniper and Nokia following closely behind. IHS Markit’s 2016 switch and router vendor leadership study surveyed service providers to understand how they choose router and CES manufacturers, which vendors’ equipment they currently deploy, and which … Read more

Delivering Exceptional Customer Experience for Demanding Telecom Customers

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(c)iStock.com/Jirsak Did you know that 78% of consumers have abandoned or decided not to complete a purchase because of a poor customer experience? Customer dissatisfaction is not new: the first recorded customer complaint dates back to 1750 BC, when a customer named Nanni inscribed a tablet to complain to Ea-nasir about incorrect delivery of copper. … Read more

5 Essential Tools You’ll Still Use When Working From Home in 5 Years

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The way we work has changed dramatically over time. Advances in technology now allow many people to perform their jobs from home, and as remote work becomes a permanent option for more employers and employees, certain tools have become essential to ensure productivity, communication, and security. Remote workers do not commute to a central office, … Read more

Huawei Canada Executive: Why 5G Espionage Claims Don’t Add Up

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An executive for Huawei Canada says allegations that the company would engage in state-sponsored espionage make little sense, arguing such activity would destroy the trust essential to its business. Some critics claim Chinese companies like Huawei are legally obliged to assist government intelligence requests. Huawei has consistently denied a legal requirement exists that would compel … Read more