Contact centers are under intense pressure to reduce operating costs while meeting rising customer expectations. Attempts to use AI to address this are often hindered by fragmented systems. Customer data sits in separate silos and lacks the context from channels and systems that both human agents and AI agents need to act effectively. Traditional contact … Read more

BT has combined its “Halo” and “No Limits” mobile plans to create a unified offering that leverages both 5G mobile and fixed-line home broadband technologies (FTTC, FTTP, G.fast). The move is designed to give subscribers the advantages of converged connectivity—seamless performance, improved reliability and simplified service options. Existing 5G customers on BT Plus will be … Read more

T-Mobile and Sprint have ended talks about a merger, with both companies saying they could not agree on mutually acceptable terms. In statements released over the weekend, each company indicated it believes it can perform well independently. T-Mobile stressed that any deal would have to offer better long-term value than its current strong standalone performance, … Read more

The timeline for 5G deployment has been adjusted following a new agreement between Huawei and Russian mobile operator MegaFon to roll out trial networks in time for the 2018 FIFA World Cup. This is an ambitious target, especially since the industry has yet to settle on a final 5G standard. Huawei is pressing ahead with … Read more

LogicMonitor has acquired Catchpoint, marking a significant technological shift in digital infrastructure. By uniting internet-level intelligence with AI-driven observability in a single platform, the acquisition merges two leading forces in IT monitoring to give organizations complete visibility and control over both internal infrastructure and the global user experience. LogicMonitor is renowned for its AI-centered hybrid … Read more

SpaceX has launched Starlink Mini, a compact, portable way to access its satellite internet service that is already used on boats, planes, campervans, in remote villages, and in rural homes across more than 75 countries. The Verge reports the Starlink Mini is a DC-powered unit about as thick as a laptop that integrates the Wi‑Fi … Read more

Kista Science City launches a unique pilot project together with the Swedish Armed Forces’ Cyber Defence to strengthen Sweden’s digital resilience. Through a targeted challenge, they are now seeking startups and technology companies that can automate the mapping of complex IT systems to support national defence. Sweden’s digital infrastructure is tested every day. In an … Read more

Nokia has launched the world’s first live 5G standalone (5G SA) service operating on the 700MHz band in Australia, in partnership with TPG Telecom. This low-band deployment delivers broad outdoor coverage and improved penetration into deep indoor environments, making it especially valuable for Internet of Things (IoT) use cases and other wide-area connectivity needs. Barry … Read more

Starting in 2024, CONVENDUM is launching a collaboration with one of the world’s largest education companies, EF, enabling knowledge exchange and closer ties between education and industry. Through this partnership, CONVENDUM offers its member companies the opportunity to host an American exchange student enrolled in EF’s Gap Year program for an eight-week placement. Convendum Partners … Read more

UK telecoms regulator Ofcom is facing a US lawsuit that accuses it of using coercive threats to enforce the Online Safety Act and violating free speech rights. Two controversial websites, 4chan and Kiwi Farms, have taken Ofcom to a US court, alleging the UK regulator is attempting an illegal overreach by acting as a de … Read more