A new study by Servion highlights persistent problems: the UK telecoms sector is incurring rising costs due to poor customer service. Servion examined complaints data across the energy, financial and telecommunications markets, drawing on records from each industry’s ombudsman. The research found that the communications sector experienced a sharp increase in complaints in the UK, … Read more

Virgin Media O2, NEC, and Rakuten have switched on their first commercial Open RAN sites as part of a multi-vendor partnership in the UK. Open RAN (Open Radio Access Network) promotes interoperability and vendor diversity in mobile networks, helping reduce dependence on a small number of equipment suppliers and increasing resilience and choice for national … Read more

Customers across the UK experienced mobile connectivity problems after a technical fault affected EE, one of the country’s largest mobile networks. Initial reports of the disruption surfaced around midday, primarily from Vodafone customers. Users logged issues on Downdetector, a popular outage-tracking site, and shared their experiences on social media. While Vodafone maintained that its own … Read more

The European Space Agency (ESA) has partnered with 16 space industry companies to launch a new initiative called “Satellite for 5G.” Satellite for 5G aims to provide truly global, high-speed connectivity, reaching places that are difficult for terrestrial cellular networks to serve—mountainous regions, remote islands, and other hard-to-reach areas. While ground-based cell towers will remain … Read more

T-Mobile customers in the United States using compatible Samsung Galaxy phones have begun to see and, in some cases, use messaging over Starlink satellites. Announced a few months ago, the feature is now appearing in a limited rollout. Several Galaxy S24-series owners report active access, whereas previously the option showed up on supported phones but … Read more

Google has moved quickly to assert its influence over Motorola Mobility after completing the acquisition, announcing that Motorola CEO Sanjay Jha will step down and be replaced by long-time Google executive Dennis Woodside. Woodside, who previously served as president of Google’s Americas operations and played a central role in overseeing the Motorola acquisition, has already … Read more

Nokia Bell Labs, the research division of the Finnish technology firm, has announced a collaboration with a broad range of stakeholders to develop a next-generation 5G Platform-as-a-Service (NGPaaS). The initiative brings together industry vendors, network operators, IT firms, small and medium-sized enterprises, and European academic institutions. These partners will work together over a 24-month period … Read more

Nokia and AT&T have signed an agreement to build a large-scale fiber network across the United States. The deal follows a setback for Nokia in December, when AT&T awarded a major mobile network contract to Ericsson instead. Under that separate arrangement with Ericsson, AT&T plans to handle roughly 70% of the country’s cellular wireless traffic … Read more

Ericsson’s latest Mobility Report forecasts substantial growth for 5G and mobile data traffic over the coming years. By the end of 2023, the company anticipates one billion 5G subscriptions and global mobile data traffic exceeding 100 exabytes per month. The report predicts 5G coverage will reach over 20% of the world’s population by the end … Read more

Telecommunications companies are already preparing for 6G by investigating how neuromorphic artificial intelligence can curb rising energy demands. This week Ericsson and Forschungszentrum Jülich signed a Memorandum of Understanding to jointly research these brain-inspired computing architectures and their role in next-generation networks. Future network solutions will need to deliver high intelligence and performance while minimizing … Read more