More than three-quarters of Australian telecommunications customers report being satisfied with their service, although this proportion has fallen slightly since the previous quarter. The findings come from the latest Telecommunications Customer Satisfaction Survey published by Communications Alliance and conducted in partnership with Roy Morgan Research. The study shows that 74% of respondents were satisfied with … Read more

Neelie Kroes, Vice President of the European Commission, has been campaigning for a single, unified telecoms market across Europe. TelecomsTech first reported on this initiative in January. She is now intensifying that effort, calling for the abolition of mobile roaming charges by 2014 in a speech to the European Parliament. Many of us have experienced … Read more

With a recent report from the University of Minnesota and AT&T Labs showing that more than two-thirds of mobile phone users received SMS spam last year, it is clear these attacks are creating a growing headache for consumers. But mobile users are not the only victims: fraudsters, spammers and scammers are also causing increasingly serious … Read more

A hacker known as “Spiderman” has pleaded guilty in Germany for a cyberattack that took roughly 900,000 broadband routers offline last year. This individual is not the Marvel superhero but a 29-year-old man who was arrested by British police at Luton Airport in February at the request of Germany’s Federal Criminal Police Office. Authorities say … Read more

CityFibre has begun rolling out its full-fibre network across all nine regions awarded to the company under the UK Government’s Project Gigabit programme. Project Gigabit, backed by a £5 billion fund, aims to connect more than 1.3 million homes and businesses in underserved areas over the next five years. CityFibre plans to extend its reach … Read more

Smart TVs connect to the internet and, through built‑in app platforms, deliver TV-centric services such as Netflix, Hulu and BBC iPlayer. With new apps appearing regularly, a Smart TV increasingly resembles a set‑top box focused on on‑demand viewing and a richer entertainment experience. By the end of 2012, more than 100 million people worldwide were … Read more

UK telecoms regulator Ofcom expects recent wholesale price reductions for superfast broadband services to lead to lower costs for consumers. The regulator has revised wholesale pricing for high-speed services supplied by national broadband network operator Openreach. Ofcom is not imposing caps now on newer technologies from BT, such as G.Fast, because it believes existing price … Read more

Orange Business Services has begun multiple field trials across Europe to accelerate its LTE-M strategy and support the growth of IoT solutions for enterprise customers. In Spain, the company — the B2B division of the Orange Group — has launched several pilot tests with strategic customers and device manufacturers within an open, collaborative ecosystem. These … Read more

(Image Credit: iStockPhoto/OcusFocus) After the Charlie Hebdo attacks in France, many around the world rallied behind the magazine’s right to free expression, even if they did not agree with its content. That solidarity—bringing people of diverse backgrounds together in the face of outrage—was heartening. Now, however, proposed surveillance measures threaten to undermine that unity. Radical … Read more

As the year draws to a close and 5G becomes available across most major cities and towns, Ookla examined whether upgrading to 5G is currently worthwhile. Ookla Speedtest provides a widely used tool for analyzing network performance and offers the company real-world insight into how the global rollout of the latest mobile technology is progressing. … Read more