Users in Australia are becoming more satisfied with their telecommunications providers when it comes to understanding bills, receiving clear information about products, and avoiding unexpectedly high charges, according to a study by Communications Alliance. The quarterly national survey, conducted by Roy Morgan Research, found that the proportion of customers who received an unexpectedly high bill … Read more

SoftBank and Huawei have showcased several practical applications for a 5G network, demonstrating how the technology can transform industries through its high throughput, low latency, and edge computing capabilities. Key demonstrations included real-time UHD video transmission exceeding 800 Mbps, remote control of a robotic arm using ultra-low latency links, and remote rendering via GPU servers … Read more

Turin is set to become the first city in Italy with a commercial 5G mobile network after the municipality signed a memorandum of understanding with Telecom Italia (TIM). The agreement launches a metropolitan trial planned to begin in 2018, with the goal of extending coverage across the entire city by 2020. TIM will install more … Read more

China is rapidly advancing plans to deploy commercial low-Earth orbit (LEO) satellite internet services, aiming to build domestic alternatives to SpaceX’s Starlink, according to reporting by the South China Morning Post. This week, the Ministry of Industry and Information Technology (MIIT) published guidelines indicating support for operators of LEO constellations to begin commercial trials “at … Read more

President Joe Biden returned to Pittsburgh, where his 2020 campaign gained momentum, to unveil an ambitious $2 trillion infrastructure proposal that includes a major commitment to universal broadband access. Under the eight-year initiative, $100 billion would be allocated to extend high-speed internet service to underserved and unserved communities across rural America. In a statement, the … Read more

The telecommunications sector has evolved from a convenience to an essential lifeline, underpinning national communications during periods of disruption and uncertainty. That central role, however, makes the industry an attractive target for cybercriminals seeking to exploit valuable information held by operators and their customers. From financially motivated criminals to sophisticated state-sponsored actors, successful intrusions can … Read more

According to the American Customer Satisfaction Index (ACSI), consumers report considerably higher satisfaction with video streaming services than with other telecommunications services. ACSI notes that streaming often avoids many of the drawbacks associated with traditional telecom offerings, especially subscription TV. Video Streaming David VanAmburg, Managing Director at ACSI, explained: “Streaming services don’t have hidden fees … Read more

While winning large corporate contracts remains an important objective for Communication Service Providers (CSPs), the rollout of 4G across the UK creates an ideal opening to serve a traditionally underserved but high-potential segment: small and medium-sized enterprises (SMEs). Research highlights the opportunity. A recent Telesperience whitepaper, commissioned by MDS, shows that UK and European operators … Read more

Over the past day, several French government websites and networks have been severely disrupted by a concentrated series of cyberattacks. The pro‑Russian hacking collective Anonymous Sudan publicly boasted about the operation and mocked France’s cyber defenses as ineffective against the sustained onslaught. France’s prime minister’s office confirmed on Monday that since Sunday multiple government departments … Read more

EE, the UK’s largest mobile operator, has introduced a paid option that lets callers skip ahead in its customer service queue for a fee of 50p. Branded “Priority Answer,” the service triggers an automated prompt when customers call, asking whether they want to pay the small charge to be connected immediately to an agent. The … Read more