According to the American Customer Satisfaction Index (ACSI), consumers report considerably higher satisfaction with video streaming services than with other telecommunications services. ACSI notes that streaming often avoids many of the drawbacks associated with traditional telecom offerings, especially subscription TV. Video Streaming David VanAmburg, Managing Director at ACSI, explained: “Streaming services don’t have hidden fees … Read more

While winning large corporate contracts remains an important objective for Communication Service Providers (CSPs), the rollout of 4G across the UK creates an ideal opening to serve a traditionally underserved but high-potential segment: small and medium-sized enterprises (SMEs). Research highlights the opportunity. A recent Telesperience whitepaper, commissioned by MDS, shows that UK and European operators … Read more

Over the past day, several French government websites and networks have been severely disrupted by a concentrated series of cyberattacks. The pro‑Russian hacking collective Anonymous Sudan publicly boasted about the operation and mocked France’s cyber defenses as ineffective against the sustained onslaught. France’s prime minister’s office confirmed on Monday that since Sunday multiple government departments … Read more

EE, the UK’s largest mobile operator, has introduced a paid option that lets callers skip ahead in its customer service queue for a fee of 50p. Branded “Priority Answer,” the service triggers an automated prompt when customers call, asking whether they want to pay the small charge to be connected immediately to an agent. The … Read more

Huawei has filed a legal appeal against Sweden’s recent decision to ban its equipment, signaling the company’s unwillingness to accept the ruling without challenge. “We believe this decision is not in the best interests of customers or Sweden as a whole,” said Kenneth Fredriksen, Huawei’s Executive Vice President for Central East Europe and the Nordics, … Read more

Ericsson has agreed to acquire cloud communications provider Vonage for $6.2 billion, a move designed to strengthen Ericsson’s position in the enterprise communications market and expand its global service offerings. With the communications market projected to reach approximately $700 billion by 2030, Ericsson aims to broaden its wireless enterprise portfolio and capture a larger share … Read more

Three Group has broadened its presence in the global Internet of Things (IoT) market through a new partnership with Cisco Jasper. The collaboration will enable Three’s enterprise customers to deploy and manage IoT services using Cisco Jasper’s industry-leading connectivity management platform, Control Center. Enterprise clients working with Three will be able to access the Control … Read more

Picture credit: Ericsson Analysis The traditional network infrastructure market is shifting rapidly. Established telecom equipment vendors like Ericsson must reinvent themselves to stay relevant in the evolving digital marketplace. Simply selling routers, towers and hardware boxes will no longer be enough. Network infrastructure providers must leverage their core assets while acquiring new technology skills to … Read more

Babcock and its partners have been awarded a £400 million contract to operate the Skynet military satellite communications system. Skynet is the UK’s satellite network that enables secure communications between forces and command centers anywhere in the world, supporting the UK and its allies. Defence Procurement Minister Alex Chalk KC said: “Space is increasingly important … Read more

Telstra, Australia’s leading mobile carrier, has announced what it describes as a world-first successful trial of LTE Broadcast on its network, conducted in partnership with Ericsson. This development could have significant implications for mobile networks as data demand grows and more devices require content delivery. Network capacity is finite, and operators are exploring solutions to … Read more