Going Digital: How New Technologies Help Rivals Compete with OTT Disruptors
The communications service provider (CSP) industry is facing substantial disruption. Streaming platforms like Netflix, Amazon and Apple’s iTunes, along with direct-to-consumer IoT smart home devices, are increasingly bypassing traditional CSPs. To stay relevant and competitive, CSPs must offer services that deliver simple, personalized and seamless experiences. Data and analytics power these customer experiences and engagement … Read more