RootMetrics has released its latest UK mobile performance report based on more than 600,000 tests carried out in the second half of 2023. The analysis evaluates real-world user experience across the UK, its constituent nations, and 16 major metropolitan areas. Below is a clear summary of how the main operators—EE, Three, Virgin Media O2, and … Read more

Britain’s long-standing role as the guardian of the world’s time standard is facing change after new recommendations from the International Telecommunication Union (ITU) proposed a more precise method for defining and distributing global time. Under the recommendations, responsibility for coordinating international timekeeping could shift from the traditional Greenwich-based system to the International Bureau of Weights … Read more

(Image Credit: iStockPhoto/stevanovicigor) Marking a major milestone in internet use, mobile browsing has surpassed desktop for the first time. In October, mobile devices accounted for 51.3 percent of global internet usage, while desktops made up 48.7 percent. This long-term shift has benefited companies closely tied to mobile platforms, such as Apple and Google, while firms … Read more

A recent enterprise networking report from Gartner described SD-WAN as rapidly becoming a mainstream technology. That recognition reflects SD-WAN’s real-world value: when implemented correctly, it addresses many challenges of managing distributed applications and services. To realize those benefits, though, Network Operations (NetOps) teams need comprehensive network visibility and a clear strategy for the security risks … Read more

(c)iStock.com/Leonardo Patrizi The communications and collaboration landscape is undergoing a fundamental transformation that could permanently reshape the telecommunications industry. A range of disruptive trends is rewriting the rules, affecting business, operational and financial models, performance metrics, and customer expectations. Over-the-top (OTT) providers and other non-traditional entrants are rapidly changing competitive dynamics, forcing telecom service providers … Read more

All of the UK’s major mobile operators reported faults just as many people were being urged to work from home. This week the UK government increased measures to limit the spread of the COVID-19 virus, advising that any household where someone shows even mild flu-like symptoms should self-isolate for 14 days. With the usual seasonal … Read more

One-third (32%) of business leaders admit that more than half of their decision-making when selecting a network provider is driven by emotion or “gut feel.” This finding appears in a new report from Arelion (formerly Telia Carrier), a global telecommunications provider. Decision-makers in the United States are especially influenced by emotion: 46% say that over … Read more

SAP Customer Relationship Management (CRM) provides a comprehensive set of tools to manage the entire customer lifecycle effectively. By enhancing backend business capabilities and streamlining the user interface, SAP CRM improves the overall customer experience. As a central marketing platform, it enables organizations to analyze, plan, and execute marketing campaigns while delivering personalized web-based applications … Read more

There are many promising new applications being designed to take full advantage of cloud capabilities. However, many of these applications present requirements that today’s networks and operational practices struggle to support. To seize these opportunities, communication service providers, enterprises, and other organizations must rethink how they design their networks, develop software, run operations, and manage … Read more

Ofcom has introduced new rules to better protect UK mobile customers from unexpected roaming charges when using their phones both abroad and at home. When the UK left the European Union, the EU’s “roam like at home” protections and the UK requirement for mobile operators to alert customers about roaming charges stopped applying. Many operators … Read more