One of the telecommunications industry’s greatest challenges is managing the customer experience. Customer satisfaction is a key indicator of success, yet many telecom companies struggle to keep customers happy. Recent data from the UK Customer Satisfaction Index by The Institute of Customer Service highlights telecoms as one of the lowest-performing sectors for customer satisfaction. This … Read more

(Image Credit: iStockPhoto/BartekSzewczyk) CES remains one of the most important annual showcases for consumer technology, highlighting innovations that will soon shape everyday life. However, many of those new services and devices will only reach consumers smoothly if network operators upgrade and adapt their infrastructure to meet the increased demand. Kevin Forster, chairman of the Broadband … Read more

As the largest congress in the mobile industry returns to Barcelona next week, the excitement surrounding Mobile World Congress is well founded. Following the enormous success of MWC 2013, which drew some 72,000 attendees, expectations are high for this year’s event. Organised by the GSMA, the conference is planned and executed with meticulous attention to … Read more

(c)iStock.com/erhui1979 A recent Transparency International report reveals that major telecommunications companies frequently provide insufficient disclosure about their corporate holdings, complicating efforts to hold them accountable for their activities. This analysis, the organisation’s first focused assessment of corporate reporting among leading telecom firms, examined 35 of the largest companies worldwide. It found that 27 of these … Read more

For the utilities sector, smart metering represents a major advance in helping consumers understand where their money is being spent—especially as energy bills continue to rise—and in reducing overall energy consumption. As a key component of the expanding Internet of Things, the smart meter is widely regarded as the first step toward creating truly connected … Read more

With the UK’s 4G spectrum auctions now complete, the early scramble for market share will focus on corporate customers. Quality of service, consistent network availability and corporate-grade data insights will become essential differentiators for operators. Tony Over, Operations Director at M7 Managed Services, argues that first-mover advantage will be critical. The telco that quickly gains … Read more

(Image Credit: iStockPhoto/Prykhodov) First announced at Mobile World Congress in Barcelona, Google is set to launch its phone service tomorrow. The key question is whether Google can offer a proposition attractive enough to persuade customers to leave their current national mobile providers. Research from Amdocs suggests this could be a challenge. In their Customer Experience … Read more

Research indicates that the COVID-19 pandemic and the resulting economic downturn have not severely derailed 5G deployments. Although some rollouts slowed, progress has generally continued at a steady pace. Chris Pearson, President of 5G Americas, noted: “The pace of new commercial 5G network launches has remained healthy through the challenging quarter, as mobile network operators … Read more

Most of us have used roaming while traveling abroad at some point, often incurring high charges. But how does roaming actually work behind the scenes? Shlomo Wolfman from Starhome spoke with TelecomsTech this week and shared several key insights. Shlomo Wolfman: Roaming accounts for roughly 10% of an operator’s average revenue. Roaming refers specifically to … Read more

(Image Credit: iStockPhoto/BettinaSampl) The European Union has confirmed that wholesale roaming fees within the EU will be abolished on June 15, 2017. Although the European Commission originally sought an earlier implementation, the date was postponed to secure the backing of both the European Parliament and the Council. Under the new rules, mobile operators will no … Read more