(Image Credit: iStockPhoto/Petar Chernaev) The telecommunications market is evolving rapidly. Not only have communication service providers (CSPs) changed how they deliver services, but customers’ expectations and perceptions have shifted as well. Delivering a seamless, consistent customer experience across multiple channels is now a top priority for operators competing in this dynamic environment. Customer Experience Management … Read more

The incoming CEO of Sprint, Michel Combes, has taken a noticeably optimistic stance on 5G, breaking from a recent industry pattern of cautious expectations. In recent weeks, several operators and equipment vendors have publicly tempered forecasts for 5G, a conservative approach many consider prudent: better to under-promise and over-deliver than the reverse. However, speaking at … Read more

(Image Credit: iStockPhoto/Kritchanut) Three has filed a claim alleging EE failed to provide access to roughly half of the mast sites it was promised under a sharing agreement tied to the merger of T-Mobile and Orange, which formed EE — now owned by BT. According to the agreement, Three should have been able to use … Read more

ABI Research’s new report predicts that telecommunications companies could save as much as $1.2 billion on customer care management by 2022 by adopting “telcobots”—telco virtual assistants designed to automate and improve customer service interactions. The report, titled “Artificial Intelligence in Telecom Networks,” finds that a growing number of telecom operators are investing in artificial intelligence … Read more

Last month, Neelie Kroes used her Mobile World Congress 2013 address to call for a single European telecoms market. In her role as Vice President of the European Commission for the Digital Agenda, Kroes’s position carries significant influence. How has the telecoms industry responded to the proposal? The final legislative proposal remains scheduled for October, … Read more

Sponsored The novel coronavirus has disrupted businesses of every size worldwide. It forced companies to change how they operate to survive the restrictions and risks of quarantine. As economies recover, one crucial advantage businesses should seize during and after the pandemic is digital transformation. Digital transformation means integrating digital technology across an organization to fundamentally … Read more

With 5G approaching, people across the UK are imagining the possibilities this ultra-fast connectivity will bring. Before full rollout, however, we must acquire suitable hardware and objective, accurate data about real user experience and coverage. Building 5G Unlike 3G and 4G, which were developed mainly as new radio interfaces, 5G has been driven largely by … Read more

Nokia and SK Telecom have reached a breakthrough LTE throughput of 3.78 Gbps by combining TDD and FDD spectrum. The trial used ten distinct frequency carriers across a total of 200 MHz of bandwidth, leveraging Nokia’s Single RAN approach. This solution pairs the Flexi Multiradio 10 base station with carrier-aggregation software to unify TDD and … Read more

As critics warned, the FCC’s repeal of net neutrality rules has already resulted in popular services being throttled. Net neutrality, established during the Obama administration, required that internet services be treated equally so new companies would compete on a level playing field with established incumbents. That framework helped preserve open access and ensure startups could … Read more

OneWeb has filed for Chapter 11 bankruptcy as it searches for a new buyer to continue its satellite internet ambitions. The satellite startup was forced into bankruptcy after attempts to secure fresh financing proved unsuccessful. OneWeb reports that it had been “close” to finalizing the critical funding, but the sudden economic disruption caused by the … Read more