SAP Customer Relationship Management (CRM) provides a comprehensive set of tools to manage the entire customer lifecycle effectively. By enhancing backend business capabilities and streamlining the user interface, SAP CRM improves the overall customer experience. As a central marketing platform, it enables organizations to analyze, plan, and execute marketing campaigns while delivering personalized web-based applications … Read more

There are many promising new applications being designed to take full advantage of cloud capabilities. However, many of these applications present requirements that today’s networks and operational practices struggle to support. To seize these opportunities, communication service providers, enterprises, and other organizations must rethink how they design their networks, develop software, run operations, and manage … Read more

Ofcom has introduced new rules to better protect UK mobile customers from unexpected roaming charges when using their phones both abroad and at home. When the UK left the European Union, the EU’s “roam like at home” protections and the UK requirement for mobile operators to alert customers about roaming charges stopped applying. Many operators … Read more

Airbus has secured £95 million from the UK Space Agency, in collaboration with the European Space Agency, to lead the satellite design and development phase of the TRUTHS mission. TRUTHS (Traceable Radiometry Underpinning Terrestrial- and Helio- Studies) is designed to transform Earth observation and climate monitoring by providing highly accurate, traceable measurements. This funding is … Read more

A senior German intelligence official has cautioned against allowing Huawei unrestricted involvement in 5G networks, dimming the vendor’s chances of a broader role across Europe. Bruno Kahl, head of Germany’s foreign intelligence agency, told a parliamentary committee on Tuesday that critical infrastructure should not be entrusted to a company that cannot be fully trusted. “Infrastructure … Read more

(Image Credit: iStockPhoto/sarawootch) SecureAuth, a leader in adaptive access control, has published a new survey showing that many Brits prioritize speed over online security. The survey found that 71 percent of respondents would choose faster internet speeds over enhanced security, while only 29 percent preferred improved protection. Alarmingly, three in five people admitted they would … Read more

Accedo, a leading Smart TV and IPTV technology provider, has partnered with Australian media group Foxtel to deliver a Smart TV service to viewers across Australia. Foxtel’s internet TV offering enables owners of compatible Samsung Smart TVs to access Foxtel content without installation, a contract, or a set-top box. The launch coincided with coverage of … Read more

We all recognize that traditional service providers—like Virgin Media—feel threatened by over-the-top (OTT) players. The question is: how can they respond effectively? Amdocs offers tools that enable a collaborative, partnership-driven approach rather than a confrontational one. Within its customer relationship management (CRM) platform, Amdocs incorporates insights that many others overlook. The system doesn’t simply classify … Read more

Nokia, OMRON, and NTT DOCOMO have launched joint field trials at their respective facilities to evaluate 5G technology as a solution to pressing manufacturing challenges. NTT DOCOMO will lead the tests, which address the growing need for robust wireless communications on factory floors. Manufacturing environments increasingly rely on stable links between IoT devices, but factors … Read more

(c)iStock.com/retrorocket “Digital transformation” has become a widely used term to describe the changes many businesses are undergoing or striving to achieve. In the telecom industry especially, it often serves as a catch-all phrase that bundles many initiatives together—primarily technology-driven efforts such as multi-channel customer onboarding, electronic invoicing, video-on-demand and IPTV. While it makes sense to … Read more