Sydney, Australia: 28 November 2013 – Clarity, the award-winning provider of solutions that simplify operations for communications service providers, today announced that Tony Kalcina will present a paper titled “Using Operational Intelligence for Customer Experience Management” on Wednesday, December 4th at 2:15 pm. Mr. Kalcina will explain how Axiata, one of Asia’s largest telecommunications groups, … Read more

During his time as Commercial Director at O2 Ireland, Brian D’Arcy set out to reduce the revenue leakage the operator was experiencing. He succeeded, recovering approximately €2.5 million that would otherwise have been lost. Brian has since joined Anam Technologies, a leading revenue assurance provider for mobile operators, and spoke with TelecomsTech about how he … Read more

(Image Credit: PeopleImages) Many small businesses still rely on outdated phone systems designed for a different era of work. These legacy systems often fail to meet the needs of modern companies and customers. They can limit growth, add unexpected costs, and create operational risks. By switching to a cloud-based business phone system, organizations can connect … Read more

Telenet, Belgium’s largest cable broadband provider, has signed a strategic partnership agreement with Chinese telecommunications company ZTE to strengthen and expand its mobile internet and telecommunications capabilities across the country. The agreement was formalized during a signing ceremony at Castle Val-Duchesse in Brussels. Telenet’s Chief Technology Officer Micha Berger and ZTE Senior Vice President Xiao … Read more

(Image Credit: iStockPhoto/Leonardo Patrizi) RCS, or Rich Communication Services, is the mobile industry’s response to feature-rich over-the-top (OTT) messaging apps such as WhatsApp. As an interoperable standard, RCS supports group messaging, IP voice calls, high-resolution photo and file sharing, typing indicators, and read receipts across networks—bringing richer features to native carrier messaging. With traditional SMS … Read more

The Advertising Standards Authority (ASA) has prohibited Three from running advertisements that claim it is the only network in the UK offering “real 5G.” UK advertising regulations require that any claim of being superior to competitors be supported by clear, substantiated evidence. Three’s advertisements relied on the fact that it holds a contiguous 100 MHz … Read more

There’s a clear sense of urgency woven through operator strategy conversations at MWC in Barcelona this week. Since last year’s show, the telco community has tried to develop over-the-top (OTT) services to counter the revenue pressure caused by independent OTT players. They have experimented with initiatives such as the Wholesale Applications Community. Overall, results have … Read more

The US Cybersecurity and Infrastructure Security Agency (CISA) has urged manufacturers to eliminate default passwords on internet-exposed systems, warning that these credentials present serious risks when exploited by malicious actors. In a recent alert, CISA highlighted incidents where Iranian-affiliated cyber actors linked to the Islamic Revolutionary Guard Corps (IRGC) used default passwords to access operational … Read more

(Image Credit: iStockPhoto/Tuomas Kujansuu) The Internet of Things (IoT) is moving quickly from concept to reality. At industry events, vendors showcase technologies that connect everyday objects and systems — from smart cars and m-Health solutions to connected homes and smart cities. Every participant in this ecosystem is working to secure a share of the expanding … Read more

(Image Credit: Three UK) A data breach at Three UK has put roughly six million customers at risk after attackers accessed the operator’s database using authorized credentials. Although financial details were not exposed in the incident, personal information such as names, phone numbers, addresses and dates of birth were accessed. Those records could be sold … Read more