Sydney, Australia: 28 November 2013 – Clarity, the award-winning provider of solutions that simplify operations for communications service providers, today announced that Tony Kalcina will present a paper titled “Using Operational Intelligence for Customer Experience Management” on Wednesday, December 4th at 2:15 pm. Mr. Kalcina will explain how Axiata, one of Asia’s largest telecommunications groups, uses real-time network and service data to identify, prioritize, and act on customer experience management (CEM) initiatives to improve service quality for its customers. Key topics in the presentation include:
- How network performance and service quality affect customers’ experiences and the downstream consequences of those experiences
- How Axiata’s deployment of an operational intelligence solution for customer experience management processes several billion transactions daily
- Creating dynamic dashboards that display core key performance indicators, with CEM metrics modeled and weighted to reflect their relative importance
- Combining reactive monitoring with proactive analysis to understand how performance initiatives across networks, services, and devices impact customer segments and individual users
To arrange a meeting with Clarity at the event, please contact Alison Ruttens at [email protected]. For full event details and program updates visit http://www.tmforum.org/CEM-InFocus-2013/15333/home.html.
— ENDS —
For further information please contact:
Alison Ruttens
Group Marketing Manager
Email: [email protected]
Tel: +44 (0) 7766 037028
About Clarity OSS Limited
Clarity OSS Limited (ASX: CYO) helps customers simplify their operations with a unified operational management solution. The company offers an integrated, modular platform that optimizes and automates core operational processes for network build and moves, product development and sales, and the delivery and assurance of customer services.
Clarity’s solutions are designed to deliver a low total cost of ownership through embedded best practices and process-driven workflows that reduce operational complexity, risk, and cost. The platform enables customers to protect and grow revenue while improving the end-to-end customer experience. Serving more than 35 telecommunications customers worldwide, Clarity’s solutions support the management of over 500 million subscribers. Founded in 1994, Clarity maintains offices globally. For more information, please visit www.clarity.com.