Staying Agile in an OTT World: Why Operators Lag in Digital Services
(c)iStock.com/MarekDlugos Over-the-top (OTT) content providers have reshaped how people use mobile phones. Messaging and calling apps such as Facebook, WhatsApp, Viber and Skype now dominate communications, and new OTT services continue to appear rapidly. This shift has eroded traditional operators’ revenues and forced communications service providers (CSPs) to rethink how they deliver services to compete … Read more