The conflict between Over-The-Top Content (OTT) services and traditional telecommunications companies (Telcos) began early, with the arrival of Voice-over-Internet Protocol (VOIP) and mobile messaging apps. As Telcos faced shrinking voice revenues, OTT platforms started eroding messaging income as well. With widespread smartphone adoption, services like YouTube, Skype, Facebook, and WhatsApp have dramatically changed how people … Read more

Telecoms Tech attended a revealing discussion with Bob Gann, Head of International Business Development at NHS England, about the measures the NHS is taking to reduce costs and become more connected. Machine-to-machine (M2M) and Internet of Things (IoT) solutions have long been evaluated by industry observers from a vertical perspective, with healthcare consistently a leading … Read more

Amazon unveiled AWS Private 5G at its re:Invent conference, a managed service designed to help enterprises deploy and scale private cellular networks in days rather than months. The service simplifies the setup of on-premises 5G networks, enabling organizations to accelerate digital transformation and fully leverage Industry 4.0 technologies. With AWS Private 5G, businesses can quickly … Read more

Privacy advocate Mozilla has published its first Internet Health Report during a year marked by major shifts: net neutrality rules are being rolled back, and Facebook’s CEO has testified before the Senate over failures to protect user data. Mozilla highlights concern about a small number of companies that wield outsized power and influence over how … Read more

FCC Chairman Ajit Pai is stepping down after eight years at the United States telecommunications regulator. Pai joined the Federal Communications Commission as a commissioner in 2012, appointed by President Obama, and was elevated to chairman in 2017 under President Trump. He has announced he will leave the agency when President-elect Joe Biden is inaugurated … Read more

Telecom operators are accelerating their migration to cloud-native infrastructures to enable automation through artificial intelligence. Research from Omdia forecasts global spending on cloud technologies and software for telecommunications networks to rise from $17.4 billion in 2025 to $24.8 billion by 2030, reflecting a compound annual growth rate of 7.3 percent. This sustained investment signals a … Read more

Ofcom has published the 2020 edition of its Connected Nations report, offering a clear view of how UK telecoms networks coped during an unusually demanding year. From working remotely and streaming entertainment to checking in by phone with vulnerable relatives and sharing short videos, reliable connectivity proved essential in 2020. The pandemic drove notable changes … Read more

(c)iStock.com/RapidEye As customer experience (CX) increasingly determines competitive success for communication service providers (CSPs), everyone in an organisation shares responsibility for delivering it. The growing expectation for seamless, personalised experiences is driving companies to invest in new tools and processes. To advance Customer Experience Management (CEM) in a fast-moving, agile environment, CSPs must adapt business … Read more

BT has signed a multi-million-pound agreement with Ericsson to deliver commercial private 5G networks across the UK. This pioneering partnership — the first of its kind in the UK — combines BT’s experience in building converged fixed and mobile networks with Ericsson’s 5G network technology and enterprise solutions to offer tailored private 5G services for … Read more

Westpac New Zealand is positioning itself to stand out by focusing heavily on mobile-friendly banking. Through its Global App Challenge, the bank is crowdsourcing ideas for the next generation of mobile and web banking applications, offering a NZD$100,000 prize for the best concept. According to Simon Pomeroy, Westpac NZ’s head of digital, traditional banking has … Read more