Inuit AB, a leading distributor of IT solutions for cybersecurity and IT management, announces that ManageEngine ServiceDesk Plus has received ITIL certification for 14 ITSM practices. The certification, issued by PeopleCert, confirms that ServiceDesk Plus meets the industry’s highest standards in IT Service Management (ITSM) and reinforces its position as a reliable and effective solution for IT organizations worldwide.
ITIL (Information Technology Infrastructure Library) is a globally recognized set of best practices for IT service management. This certification demonstrates that ServiceDesk Plus adheres to ITIL’s rigorous requirements across incident management, problem management, change management and other critical ITSM processes.
“That ServiceDesk Plus is now ITIL-certified gives our customers additional assurance. It means they can trust they are working with an ITSM solution built on proven methods and international standards. ITIL remains a stable foundation many organizations use to develop their ITSM processes. Having a powerful, effective ITSM platform aligned with ITIL is an important part of that work,” says Andreas Ridderstedt, Technical Specialist at Inuit.
Certification covers 14 ITSM practices
The certification confirms that ServiceDesk Plus aligns with ITIL across 14 practice areas, including:
- Change Enablement
- Deployment Management
- Incident Management and IT Asset Management
- Knowledge Management
- Measurement and Reporting
- Monitoring & Event Management
- Problem Management
- Release Management
- Service Catalogue Management
- Service Configuration Management
- Service Financial Management
- Service Level Management
- Service Request Management
This certification underscores ManageEngine’s commitment to equipping IT teams with powerful, flexible and user-friendly service management tools. ServiceDesk Plus is a core component of many organizations’ ITSM strategies and is used by businesses and public sector organizations around the world to improve IT support, streamline operations and automate workflows.