As 2018 begins, telecom customers expect bills and usage information presented in more personalized, visually engaging ways. Over the next 12 months, operators will shift their billing communications to meet these expectations, adopting new technologies — including chatbots — to improve the overall customer experience. Bill confusion Despite these advances, billing remains a major pain … Read more

Internet testing firm Ookla has criticised AT&T’s promotion of its controversial “5G‑E” network, calling the marketing misleading and questioning the interpretation of speed-test results used to support AT&T’s claims. AT&T’s “5G‑E” label applies to its LTE‑Advanced network, a technology that the carrier says will be a core component of its future 5G rollout. Critics and … Read more

Apple’s new iPhone C1 modem chip, the company’s first in-house cellular processor, is positioned to dramatically reduce Qualcomm’s modem presence in Apple devices — potentially to roughly 20% of its current share by 2026. The C1 pairs a 4-nanometre baseband with a 7-nanometre transceiver design and represents a major step in Apple’s vertical integration of … Read more

Not long ago, it would have seemed strange to suggest that communication service providers (CSPs) should model their operations on an e-commerce company like Amazon. At first glance the industries appear different, yet today’s customers expect every company to deliver an experience as seamless and efficient as Amazon’s. With the arrival of 5G and the … Read more

(Image Credit: Norlando Pobre) Broadband networks are investments intended to last for decades and must accommodate ever-growing traffic and higher bandwidth demands. Ensuring long-term reliability requires careful fibre and cable management, robust connections throughout the network, and forward-looking design choices. Operators must meet current requirements while planning for future upgrades and evolving service needs. The … Read more

In the first half of last year, UK consumers lost more than £750 million to fraud — a 30% rise compared with the same period in 2020. Last summer alone, telecoms regulator Ofcom reported that 45 million people in the UK were targeted by scam phone calls and text messages. The financial and emotional damage … Read more

Nokia has been chosen to contribute its 5G technology and expertise to a U.S. federal initiative led by the National Cybersecurity Center of Excellence (NCCoE). The NCCoE operates under the National Institute of Standards and Technology (NIST) as a collaborative center where private industry, government agencies, and academic institutions partner to tackle critical cybersecurity challenges … Read more

Ensuring data sovereignty for cloud calling protects business operations by keeping sensitive conversations and communications within national borders. Sovereignty discussions typically centre on database hosting and physical data centres. However, the audio infrastructure that carries executive calls and intellectual property often traverses multiple international jurisdictions with limited oversight. In the UK, BT has introduced a … Read more

Facebook has launched an initiative with major industry partners to promote global internet adoption. Named Internet.org, the project aims to extend reliable online access to regions that have been previously unreachable. Participant companies include established technology firms such as Ericsson, MediaTek, Nokia, Opera, Samsung and Qualcomm. Together, they plan to develop strategies to connect the … Read more

Defending mobile networks against modern threats such as the exploitation of cellular-connected unmanned aerial vehicles requires sophisticated network intelligence and proactive security measures. In June 2025, an operation known as Operation Spiderweb reportedly disabled or destroyed roughly 20 aircraft across multiple airbases by routing drone telemetry, command-and-control instructions, and audio‑visual feeds through the target nation’s … Read more