“Can you hear me now? How about now?” Most of us have experienced that moment—driving through a cellular dead zone or stepping off an elevator and losing a call. Those signal gaps also happen with Wi‑Fi at home or in the office, although they are becoming less frequent as providers invest in better wireless performance. … Read more

Figure 1 illustrates an “engagement threshold” that callers encounter during their first few uses of an IVR application. While the exact number may vary slightly between Speech and DTMF interfaces, there is a clear inflection point after roughly two to three successful interactions. During this critical period callers decide whether the automated system reliably saves … Read more

In this article, Fabien Chouteau from AdaCore explains the importance of secure software in the emerging telecommunications industry. Ada is a modern programming language used by development teams around the world to build critical systems. It stands out for helping teams detect and eliminate defects early in the software lifecycle, when fixes are least costly. … Read more

It’s another day in the ongoing Apple versus Samsung narrative. Beyond the continuing patent battles and courtroom headlines, a new survey from South Korea offers a less-than-encouraging picture for Apple’s brand loyalty in its rival’s home market. According to DIGIECO, a research group affiliated with Korea Telecom, 53 percent of 416 iPhone users surveyed said … Read more

Huawei India CEO Jay Chen urged that India should make its own independent decision about whether to restrict Chinese 5G vendors, rather than follow pressure from other countries. In an interview with the Economic Times, Chen emphasized Huawei’s confidence in its relationships within India, saying: “The Indian government, companies and customers all have their full … Read more

For some time there has been speculation that Google might follow Apple’s lead and open physical retail locations to showcase the hardware the company has been investing in recently. As Google expands beyond web services into consumer devices, brick-and-mortar presence could help customers explore and buy products like Chromecast, Chromebooks, Nexus phones, and emerging wearables. … Read more

Apple is reportedly seeking a UK-based telecommunications partner to expand the reach of its TV platform in an important market for the company. According to a report in The Telegraph, BT is the frontrunner in talks with Apple. BT, which also owns the UK’s largest mobile operator, EE, is expected to distribute Apple TV devices … Read more

Verizon Business, Thames Freeport, and Nokia are collaborating to deploy private 5G networks across major logistics and manufacturing sites along the River Thames in the UK. The initiative is designed to drive long-term digital transformation in one of the country’s busiest maritime logistics hubs, modernising operations and enabling advanced industrial use cases. The private 5G … Read more

After a long regulatory process, the European Union has abolished mobile roaming charges. As of June 15, mobile network operators may no longer impose extra fees for calls, texts, or data used while traveling anywhere within the 28 EU member states. This change is welcome news for European consumers, vacationers, and business travelers who no … Read more

Skype turns 10 today, and according to reports it is developing 3D video calling technology. Microsoft’s corporate vice president for Skype, Mark Gillett, confirmed the work in an interview with the BBC. He said the technology exists in the lab and the team is evaluating device ecosystems and capabilities to determine when it could be … Read more