(c)iStock.com/mapichai Over the past year, communications service providers (CSPs) have faced growing pressure to adopt new approaches, listen more closely to customers, and deliver outstanding customer experiences worldwide. As customer-centric demand rises, 2016 brings a set of fresh challenges that CSPs must address to remain competitive and profitable amid rapid technological and commercial change. Below … Read more

Google depends on the internet like few other companies. Starting as a search engine, it now powers some of the world’s most-used services—such as YouTube and Gmail—and has also launched its own high-speed internet offering known as Google Fiber. Because its business benefits when more people are online, Google has pursued multiple initiatives to expand … Read more

The UK Government has abandoned plans to compel internet service providers to carry out widescale surveillance of their customers. When Theresa May served as Home Secretary during a period of heightened national-security concern and a spate of terror attacks, several ministers and security agencies pushed for broader collection of communications data to help prevent future … Read more

In 2020, the UK’s national retail payments operator, Pay.UK, launched Request to Pay — a framework designed to enable a more flexible, secure and customer-focused method for settling bills between individuals, organisations and businesses. Request to Pay gives billers, such as telecom providers, a messaging channel that integrates with existing payments infrastructure. Instead of sending … Read more

A new study finds that Berlin delivers the best overall 5G mobile network performance among 10 major European capitals. The extensive benchmark, carried out by network testing company MedUX, assessed 5G quality and speed in several of Europe’s largest cities. Researchers drove more than 4,000 kilometres across 10 countries during 2023 to run network tests … Read more

Telecom Italia Mobile (TIM), together with Fastweb and Huawei, will begin 5G trials in the Italian cities of Bari and Matera. The three companies will present a coordinated plan involving 52 international, national and local partners, including university research centers and leading IT firms. Initial 5G use case demonstrations are scheduled for June 2018. The … Read more

In this Q&A, Ray Williamson, Director of European Product Management at Huawei, outlines current trends, challenges, and the road ahead for wireless networks. Telecoms: What are the main trends and challenges for operators over the next five years and how will networks evolve to meet these needs? Ray Williamson: The first wave of 5G rollout … Read more

Europe’s largest operator, Telefónica, recorded its first quarterly loss in nine years as it grappled with a “challenging” market environment. Net profit fell 69% to €2.73 billion for the period, with a reported 5.4% rise in revenue largely offset by a one-off restructuring charge of €2.7 billion. For the third quarter, the group posted a … Read more

Telecommunications companies are uniquely positioned to drive growth in the AI economy. Artificial intelligence, now widely recognized as the defining technological shift of our era, demands unprecedented amounts of computing power and energy. Yet one persistent challenge limits AI’s potential: the need for timely, high-quality data to fuel models in real time. Today’s advanced AI … Read more

Aeris, a provider of cellular IoT solutions, and Bridge Alliance, a regional mobile operator collaboration, have launched Aeris IoT Watchtower in the Asia-Pacific (APAC) region. This agentless platform gives organizations a clear, consolidated view of how exposed their IoT devices are to cyber threats, enabling them to prioritize and remediate vulnerabilities before they are exploited. … Read more